Frequently Asked Questions

POPULAR QUESTIONS

Who is WOWLACE?

WOWLACE is a premier specialized online destination for lingerie designers, sewing enthusiasts, and professional ateliers. We provide a curated selection of high-quality materials and accessories specifically designed for lingerie making.

Our mission is to be your one-stop shop, where you can find every single component needed to create exquisite intimate apparel, from delicate lace to technical hardware.

Where are you located and do you ship internationally?

Our main warehouse is strategically located in Portugal, allowing us to efficiently manage logistics across the continent and beyond. We are proud to offer worldwide shipping, delivering the finest sewing supplies directly to your doorstep, no matter where your sewing studio is located.

Where do you source your materials?

Quality is our priority. We collaborate directly with leading factories across Europe (Italy, France, Latvia, Germany) and Asia to bring you a diverse and constantly expanding assortment. By working closely with manufacturers, we ensure that our lace and findings meet the high standards required for professional lingerie production.

What products can I find at WOWLACE?

We are more than just a lace shop. We offer a comprehensive range of lingerie sewing supplies, including:

• Exquisite Laces: Chantilly, stretch lace, and embroidered trims.

• Essential Fabrics: Premium microfibers, powernets, and sheer tulles.

• Technical Components: Laminated foam, bra wire casings, and underwires.

• Hardware & Findings: High-quality metal fittings, hooks & eyes, and durable elastics.

We are constantly updating our inventory to stay ahead of fashion trends and technical innovations in the lingerie industry.

Which payment methods are available?

To ensure your shopping experience is as smooth and secure as possible, all our payments are processed through Stripe, the world’s leading and most trusted payment gateway.

We accept a wide variety of payment options to suit your needs:

• Credit & Debit Cards: Visa, Mastercard, American Express, Discover, and others.

• Digital Wallets & Local Methods: Revolut Pay, iDEAL, MB WAY, and many more.

• Buy Now, Pay Later: Klarna — allowing you to split your purchase into interest-free installments or pay later.

Why Stripe?

• Maximum Security: Your payment data is encrypted and handled by Stripe’s PCI-compliant servers. We never see or store your card details.

• Convenience: Fast, one-click payments that work perfectly on both desktop and mobile devices.

• Global Reach: Pay in your preferred currency using the most popular local methods.

🔒 Safe & Secure: Every transaction on wowlace.com is protected by industry-leading SSL encryption, so you can shop for your favorite lingerie materials with total peace of mind.

Note: If you are a wholesale customer and prefer to pay via Direct Bank Transfer (SEPA/SWIFT), please contact us for a pro-forma invoice.

Will I receive an invoice?

You will receive an order summary along with the order confirmation. Once your shipment is dispatched, the invoice will be included in your package or sent to you via email. If you have any questions or need further clarification, please don’t hesitate to reach out to us via email.

What about VAT (Value Added Tax)?

General Information: By default, all prices listed on our website include VAT.

For EU-Based Companies: We offer a seamless, VAT-exempt shopping experience for our B2B partners within the European Union. Simply enter your valid EU VAT ID during the checkout process. Our system will automatically verify it via VIES and recalculate your total to exclude VAT instantly.

Manual Invoicing & Special Requests: If you require a custom pro-forma invoice or if you are a registered company from outside the EU and have specific tax questions, we are here to help:

1. Reach out to us at info@wowlace.com.

2. Provide your valid company VAT number and your order details (you can simply send us a screenshot of your cart).

3. Once verified, we will issue a tax-exempt invoice and guide you through the payment process.

Orders & Shipping

Can I track my order?

Certainly, you can track your order. We will provide you with a tracking number once we dispatch your parcel.

How long does order processing take?

The processing will take approximately 1-2 working days. During this time you will receive a reply from us regarding your order. We are shipping all of our orders worldwide from our warehouse in Viana do Castelo, Portugal.

How can I change my order?

You can modify your order as long as we haven’t cut the laces yet.

Do you ship outside the European Union?

Yes, we are shipping worldwide.

Do you offer free shipping?

Yes! We want to make it as easy as possible for you to get your favorite lingerie materials. We offer Free UPS Standard Shipping based on the following order thresholds:

• European Union (EU): Free shipping for orders over €100.

• United Kingdom: Free shipping for orders over €150.

• USA: Free shipping for orders over €300.

• Canada, Australia, New Zealand, Japan, South Korea, Israel, and Mexico: Free shipping for orders over €250.

Wholesale & Other Countries

If you are located in a country not listed above, or if you are planning a large wholesale order, please contact us via email info@wowlace.com. We are happy to provide a custom shipping quote and individual discounts tailored to your specific needs and location.

Exchanges & Returns

Returns & exchanges are not accepted.

Do you still have questions left?

Please reach out to us via email at info@wowlace.com

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